privacy policy

At Stepping Stone Relocations, we understand that your privacy is important to you.

The use of your personal information is regulated by the National Privacy Principles contained within the Privacy Act 1988 (Cth). We have developed this Privacy Statement to inform you about how Stepping Stone Relocations will collect, hold, use, and disclose personal information, how you can gain access to your personal information held by us and how you may inquire about how we deal with personal information.

Collection of your personal information

We only collect your personal information where that personal information is necessary for one or more of our functions or activities. Depending on your relationship with us, this information may include, but is not limited to your name, address and contact details.

When collecting this personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way.

When collecting personal information about you which, for the purposes of the Privacy Act is regarded as sensitive information or health information, we will collect that information from you only with your consent.
Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties. However, in many instances, this will not be practicable. If we collect personal information about you from a third party then we will take reasonable steps to ensure that you receive the information that we are obliged to make you aware of. This may involve us contacting you directly, or a third party discharging our obligations on our behalf.

Disclosure and use of your personal information

Stepping Stone Relocations collects, uses and discloses your personal information for a range of purposes. These purposes depend largely upon your relationship with us.

We will use personal information for the primary purpose for which it was collected. The primary purpose of collection is the main reason we collect your personal information in the first instance. For a supplier or client, the primary purpose may be to maintain a business relationship with you, for a mover it may be to assist with the moving process. We will only use personal information beyond the primary purpose where it is related to that purpose or where you consent to the further use.

Stepping Stone Relocations may, where necessary, contract out various services associated with our functions and activities. This may involve the disclosure of your personal information to other persons and organisations, both within Australia and overseas.

Where Stepping Stone Relocations does disclose your personal information to other parties it has in place arrangements or understandings with those third parties to ensure that your personal information is handled in a manner consistent with our obligations under this privacy policy. Where appropriate, we will ensure that your personal information is de-identified before being used or disclosed or destroyed or de-identified if it is no longer necessary that it be retained.

The types of persons and organisations to which the Stepping Stone Relocations may disclose your personal information include the following:

• our agents, contractors and external advisers who carry on our functions and activities or who assist us to carry on our functions and activities from time to time;

• other parties to whom we are authorised or required by law to disclose information.

Sensitive information

We collect only minimal amounts of sensitive information

 We will only collect sensitive or health information from you or about you with your consent. By supplying sensitive or health information about yourself in writing you will be taken to have given your consent to our collection of that information.

In most instances, when we collect personal information directly from you, we will obtain your consent to use it for our various purposes. When we obtain information from a third party we will usually enlist that third party to obtain consent on our behalf. In some situations, we will be able to collect sensitive information about you with obtaining your consent. Where this occurs, we shall comply with the Privacy Act at all times.

How do we keep your personal information secure?

Stepping Stone Relocations will take reasonable steps to ensure that the personal information that we collect, store, use or disclose is accurate, complete and up to date.

We will also take reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure in accordance with the requirements of our privacy policy and the Privacy Act.

Accessing and correcting your personal information

You may request details of the personal information we hold about you by writing to us at the address listed below.

No fee will be charged for making the request. We may charge a fee for the provision of this information to cover administrative costs. However, we will inform you of any fee at the time a request is made.

In general, we will allow access to the personal information we hold about you. We will not deny you access to any personal information following an access request without providing you with a reason for the denial.

If you are aware that any of your personal information is inaccurate, incomplete or out of date following an access request, or because your circumstances have changed, please inform us so that we can update our records. We will correct any incorrect personal information and will not refuse to make a correction without providing you with a reason for the refusal. However, if we do refuse to make a correction, we will take reasonable steps to place with the disputed information a statement from you claiming that the disputed information in your opinion is not accurate, complete or up-to-date.


If you have any questions regarding the Stepping Stone Relocations Privacy Policy or the way that we manage your personal information or if there are any concerns about our treatment of personal information, then Stepping Stone Relocations should be contacted via email on or in writing.

Privacy Manager

45 Ventnor Avenue
West Perth  WA,   6005
+61 (8) 9429 8833
+61 (8) 9429 8800

© Stepping Stone Relocations 2006
All rights reserved.